Refund Policy
Effective Date: June 10th, 2025
At Soul Sanskar Healthcare Private Limited (“Soul Sanskar,” “we,” “our,” or “us”), we are committed to supporting every woman’s unique pregnancy and postpartum journey through personalized care and flexibility. We understand that circumstances may change, and we aim to maintain a fair and transparent refund policy that reflects our values and responsibilities.This Refund Policy applies to all services offered through our website, mobile application, and partner platforms, including in both India and the United States.
1. Refund Eligibility
Refunds will be considered only under the following circumstances:
✅ 1.1 Miscarriage In the unfortunate event of a miscarriage, clients are eligible for a full refund of unused classes remaining in their account. Documentation from a qualified healthcare provider will be required and kept strictly confidential.
✅ 1.2 AbortionIn case of a medically confirmed abortion, clients are also eligible for a full refund of remaining unused classes. Documentation is required for verification.
✅ 1.3 Trial/Experience ClassIf you attend a paid Trial or Experience Class, and you are dissatisfied, you may request a full refund within 3 hours of class completion. Requests received after this time frame will not be eligible.
✅ 1.4 1:1 Personalized Class Packages (Pro-Rata Basis)Clients enrolled in 1:1 personalized class packages are eligible for a pro-rata refund for any unused sessions, provided the following conditions are met:
- A written request for discontinuation must be submitted at least 7 days in advance.
-Refund will be calculated based on the number of unused sessions at the time the discontinuation takes effect.
-No refunds will be issued for sessions already attended or scheduled during the 7-day notice period.
2. Refund Process
To initiate a refund request:
-Email us at foundersoffice@soulsanskar.com with your name, contact details, booking reference, and reason for refund.
-For medical refunds, attach relevant documentation from a licensed medical provider.
-Approved refunds will be processed via the original method of payment within 5–7 business days of confirmation.
3. Non-Refundable Circumstances
Refunds will not be issued for reasons including (but not limited to):
-Change of mind or personal schedule conflicts
-Discontinuation without prior 7-day notice (for 1:1 classes)
-General dissatisfaction outside the scope of the Trial/Experience Class
-No-shows or late cancellations of scheduled classes
-Expired class packages or unused sessions after validity period
4. Transfer & Expiry
-Unused classes are non-transferable and non-exchangeable for credit or cash.
-Class packages come with a defined validity period, after which unused sessions will expire and cannot be refunded.
5. International Policy Coverage
This policy is applicable to clients accessing Soul Sanskar’s services from India, the United States, and other international locations. Currency exchange or international transaction fees (if any) will be governed by the payment provider (e.g., Stripe, Razorpay) and are not refundable by Soul Sanskar.
6. Policy Updates
Soul Sanskar reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be posted on our website with an updated effective date.
7. Contact Us
If you have questions about this Refund Policy or wish to make a request, please reach out to:
📧 Email: foundersoffice@soulsanskar.com
📞 Phone: +91-7890903641 (India)
🌐 Website: www.soulsanskar.com
Thank you for choosing Soul Sanskar as a trusted companion in your pregnancy and postnatal wellness journey. We appreciate your trust and understanding.